Confidentiality & Privacy Policy

The law protects the relationship between a client and a therapist, and information cannot be disclosed without written permission.

Exceptions include:

• Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person(s), I must notify the police and inform the intended victim.
• If a client intends to harm him or herself, I will make every effort to enlist their cooperation in ensuring their safety. If necessary I will take further measures without their permission, that are provided to me by law, in order to ensure their safety.

Introduction

Pivotal Pathways values your privacy and complies with HIPAA, CCPA, and GDPR. This policy describes how we handle your personal and mental health information.

• Client intake forms and mental health history
• Contact, scheduling, and payment information
• Online form responses and site analytics

• To deliver therapeutic and coaching services
• To manage appointments, billing, and support
• To improve our digital resources and client experience

We do not sell your information. Sharing occurs only:

• With your consent
• With service providers (e.g., therapists, billing platforms)
• When legally required or in emergencies

• Request a copy, correction, or deletion of your records
• Limit how your data is shared
• EU/California residents have additional rights (opt-out, portability, etc.)

We use encrypted storage, secure portals, and HIPAA-compliant software to protect client information.

Policy changes will be shared via email and reflected on our website.

If you have any questions about this Privacy Policy, please contact us at kskinner@pivotalpathwayseps.com.